Compliant Case Tracking for Major Fire Department’s HR Team
Spruce’s EEO Case Management Solutions empowered a local fire department to make more informed decisions, enhance fire prevention strategies in their city, and better manage its internal staff operations.
The fire department’s Office of EEO stakeholders and the Spruce team needed to design a risk mitigation approach and layout a contingency plan for future Court Monitor requirements and potential additions. We did so by providing a flexible design and architecture of the EEO solution to be modified easily, should the Court Monitor change its guidance and direction.
Spruce worked with the department to develop a suite of case management solutions centered around fire investigations, fire alarm inspections, and Equal Opportunity Case Management. Spruce also worked alongside the fire department stakeholders to help its inspectors improve overall efficiencies and decrease processing times of each inspection by over 300%. Inspectors were able to work in online or offline modes, using mobile devices in the field to record results and issue violation orders.